Have a question, need support, or want to share feedback? We're here to help.
We aim to respond to all enquiries within
24 - 48 business hours
Account issues, login problems, profile questions, or anything else. We're happy to help with any platform-related enquiry.
support@skillswypeai.comQuestions about your subscription, payment issues, refund requests, plan changes, or billing disputes.
support@skillswypeai.comNeed help with your verification process? Questions about criminal checks, qualification validation, or reference requests.
support@skillswypeai.comReport bugs, security concerns, inappropriate content, or violations of our Terms of Service. We take all reports seriously.
support@skillswypeai.comInterested in partnering with SkillSwype, enterprise solutions, or bulk recruitment? Let's talk.
support@skillswypeai.comRequests to access, export, or delete your personal data. We respond to all data requests within 30 days.
support@skillswypeai.comVisit our registration page and choose your role — Job Seeker, Recruiter, or Vendor/Agency. Fill in your details and verify your email to get started. You can begin using the platform immediately with a free account.
Candidates can complete up to five verification checks: ID verification, criminal background check, qualification validation, professional references, and certifications. Upload your documents through the platform and our team will process them. Verified candidates earn trust badges visible to recruiters.
Yes, you can cancel your premium subscription at any time from your account settings. Your premium features will remain active until the end of your current billing period. No further charges will be made after cancellation.
Absolutely. We use industry-standard encryption, secure cloud infrastructure (Google Firebase), and strict access controls. Sensitive documents like verification files are stored with signed URL access that expires after 15 minutes. See our Privacy Policy for full details.
We process payments through Paystack, which supports major credit and debit cards. All prices are in USD. Payments are processed securely — we never store your card details on our servers.
Email support@skillswypeai.com with your account email and transaction details. Refund requests are reviewed on a case-by-case basis. Please refer to our Terms of Service for our full refund policy.
Yes! While SkillSwype was built in South Africa, the platform is available globally. Candidates and recruiters from any country can create accounts and use all platform features.